Privacy Statement

This privacy policy (“Privacy Policy”) terms inform about the data we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Be informed that we strictly do not share your Personal Data to any third parties in any manner other than for the reasons mentioned herein this Privacy Policy. 

Who are we?

We are Ayurveda Chance Pvt. Ltd.

32, Ami Bue Str., Sofia

Bulgaria 

What information do we collect and why?

We collect information about you at our Website and our customer service unit. Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect includes some or all of the following:

• Name;
• Address;
• Country;
• Phone number;
• Login ID;
• Password;
• Email address;
• Your IP address
• Order details;
• Query
• I need help with (Subject)
• Comments

We collect this information for the following reasons: 

We need your name, address and phone number in order to issue delivery documents so you will receive the ordered products. 

Your email id is being used as a unique user id to get you logged in to your user account/ to receive communication on order related updates and if you subscribe, you may opt to receive offer and promotional emails.

Password is required to keep user account secure and private. Enables access to user account. The password is stored in encrypted format

Your email id is required to answer your question, to contact you in case we need more details about your question, to revert with the solution to your query, to receive communication on order related updates and if you subscribe, you may opt to receive offer and promotional emails.

We record IP address to show that the correct tax was applied to the sale, which we are required to do by law. Required to store for security purposes for aiding us to track any individual in case of any mishappening in our website/ system

To create a record of your order, to fulfil the orders and analysing our sale in each arena

When you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies that we and third parties use to allow the website to function, to collect useful information about visitors and to facilitate you better experience.

The cookies we use are shown below

How long do we keep your information for?

There is no stipulation to preserve your personal information in an identifiable format for longer than the provisioned time limit. If we have a relationship with you, we hold your personal information for 2 years from the date our relationship ends. We only store your personal information for this period to establish, bring or defend legal claims as a mandatory legal requirement

The only exceptions to the periods mentioned above are in situations where in the law requires us to hold your personal information for a longer period, or delete it sooner; Where you have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 2 years following the date of that complaint or query; or

However, you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

We do not use the information you provide to make any automated decisions that might affect you.

Online purchases

When you purchase products from us online, we ask you for your name, address, contact telephone number, email address. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We will use your information to process your order and to send you your products. We may use your telephone number to contact you regarding your purchase.

We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.

Your information is stored on our website and on our cloud server, both of which are based within the European Union.

We keep your order information for an indefinite period, as the licenses we sell for our products do not expire.

Newsletter 

When you sign up to receive our newsletter, we ask for your name and your email address.

We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.

You can withdraw your consent at any time and we will stop sending you the newsletter.

We do not use the information you provide to make any automated decisions that might affect you.

We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.

When you take part in our feedback survey

When you take part in our feedback survey, we record your name, your email address, your organisation name, your job role and your answers to questions we ask about your opinion of, and use of, our products and services.

We use this information to develop and improve our products and services and our customer relationships. We will do this based on our legitimate interest in marketing our products and services.

We do not use the information you provide to make any automated decisions that might affect you.

Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.

Your rights about the data we have collected about you

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling. To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

Complaints

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint.

If you have any specific data protection concerns or a complaint, you can address it to our Data Protection Team at: ayurveda@ayurveda.bg or tel: 02*952-69-21

Ayurveda chance Pvt Ltd

32, Ami Bue Str. 

Bulgaria 

This Privacy Policy applies to all of the services offered by Ayurveda chance Pvt. Co. via its website: www.himalaya.bg

25.05.2018